Privacy Policy

Elder Depot values your privacy!

We do not rent or sell your personally identifiable information for third-party marketing or solicitation purposes in any way!

Elder Depot has created this Privacy Policy in order to demonstrate our firm commitment to protecting the privacy of users (each, a "User") of the www.elderdepot.com website, its blog, and social media pages on Facebook, Twitter, and Pinterest (collectively referred to as "Site"). This privacy policy applies to the Site and all products and services offered by Elder Depot.

WHAT INFORMATION WE COLLECT

Personally identifiable  information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Personal identification information is used to process and ship orders and better serve you with a more personalized shopping experience, such as order notifications, order status updates, responding to inquiries/requests, and easy reorders. The data collected may include your name, billing address, shipping address, telephone number, e-mail address, and payment information such as your credit card number for processing orders. We also require you to create a username and password when ordering online for you to securely access your account information during future visits. If you would like to set up an account without providing your email address, you will need to call customer service through our Site. Opting into our newsletter or special promotions is completely optional and only if requested, will we use your email address for the delivery of these items.

Non-personally identifiable information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include anonymous usage data, referring/exiting pages and URLs, platform types, number of clicks, browser names, type of computer or mobile device, general location, and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.  If you choose to publish reviews, comments, questions, answers or any other posts  on the Elder Depot web site, you understand and agree that this information, along with any personally identifiable information you choose to make available in connection with your post(s), will be made publicly available.

Automated Information Collected

Elder Depot receives and stores certain types of technical information when you interact with our Site‚ our emails‚ and our online advertisements. This information is intended to help our Site work properly‚ to help us evaluate the use of our Site‚ and to support our website analytics and marketing campaigns. Here are some examples of such information:

Our Site uses "cookies" to enhance the User experience while on the Site and remember the User preferences upon return to the Site. A cookie is commonly used by websites to place a small text file on your computer, smartphone or tablet for record-keeping purposes and sometimes to track information about them. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand and save your preferences for future visits. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third party services, such as Google, that track this information on our behalf. If you disable cookies, some features will be disabled. Turning off cookies or blocking Elder Depot cookies may prevent some parts of the web site from functioning properly.

Elder Depot collects your browser type, IP address, device operating system, as well as the address of referring websites and pages viewed on our Site in order to better understand our customers' experience on our site. We also track the length of your visit, the number of times you return to our site, and your order history with us.

Information from Other Sources

We also may collect information about you from third party sources. The information we collect from third party sources may include things like demographic information and purchase preference information. The third party sources may include public databases‚ social media platforms‚ data append services‚ data sharing cooperatives‚ and others.

HOW WE USE YOUR INFORMATION

Elder Depot may collect and use your personal information for the following purposes:

• To process and ship orders: We use the information Users provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to process and ship the items requested in the order.
• To provide customer service: We may use your email address and/or phone number and/or mailing address to contact you with service issues regarding your order or account, reply to customer service requests and respond to your support needs more efficiently. If the User chooses to opt-in to our newsletter during registration or through our Site, they will receive emails that may include promotional offers, company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving the opt-in newsletter, we include an unsubscribe link at the bottom of each email newsletter or the User may contact us via our Site or call us at (800) 910-7790.
• To personalize user experience: We may use information to provide the User with a more personalized shopping experience, such as saved items in your cart, quick reordering, automatic reorders, and access to favorites. We also use aggregate information to understand how our Users as a group use the services and resources provided on our Site.
• To create an account or login to the web site:  In addition to creating an account through our registration page with your email address and password, you may be able to use social media, such as Facebook, Twitter, Google or other social media sites to login or create an account on Elder Depot.  When you use this feature, we may receive and use any of your information you provide or permit to be provided to us via that social network to set up and manage your account.
• To post reviews or comments:  Any reviews, questions, answers or other post(s), along with any personally identifiable information you choose to make available in connection with your post(s), will be made publicly available. When opting to share information from our Site, any information you choose to include in your post(s) will be shared with us and the recipient(s).
• To improve our Site: We may use feedback you provide to improve our products and services.

HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors, users, and generic order information with our business partners, trusted affiliates and advertisers, for the purposes of generating reports to enhance services.

In addition, we may use third party companies to perform functions on our behalf. These functions can include order fulfillment, package delivery, product recalls, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we use or contract with for these purposes may not use it for other purposes.

To properly process your credit card information, we must share your personal and financial information with the payment gateway and merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

In the event of a merger, acquisition, or sale of Elder Depot, we may disclose, transfer, or assign to our affiliates or to one or more third parties the information collected about you as part of the assets or business of Elder Depot. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy. 

We reserve the right to disclose your personally identifiable information as required by law and/or to comply with a judicial proceeding, court order, or legal process served on our Site and when we believe that disclosure is necessary to enforce this privacy policy or any of the terms of use for our Site or any investigation of potential violations thereof; to detect, prevent, or otherwise address fraud, security or technical issues; to protect against harm to our site; or to protect our rights, property or safety or the rights, property or safety of our users or others.

SECURITY AND PROTECTION OF YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users is encrypted via Secure Socket Layer (SSL) technology and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards and scanned daily using Malware scanning software in order to create as secure of an environment as possible to make your visit to our Site as safe as possible.

All credit card payment information is processed and stored through one of the nation’s largest independent gateway providers for your security. No credit card numbers are stored directly on Elder Depot servers. We do also offer Users the option to remove any stored payment information at their discretion through the My Account page.

While we work very hard to take all reasonable security measures to protect your personal data, please understand, however, that no method of security is guaranteed to be effective, and we cannot be responsible for the actions of those who may gain unauthorized access to your personal information.  For this reason, we do not guarantee that your use of the Site and/or information provided by you will be private or secure. By using our services, you assume this risk. Elder Depot makes no warranties‚ express‚ implied or otherwise‚ as to the ultimate effectiveness of our reasonable and appropriate security measures.

YOUR ACCESS AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by accessing your Account settings page on the Site or by contacting customer service via our Contact Us page:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of our Site. You may access, update, or correct your personal information, including updating your email address, and making changes to your communication preferences at any time by accessing your Account settings page on the Site.

If you would like to request that we delete any information about you that we have obtained through the use of our Site, you may contact customer service at the Contact Us page. At your request, we will have any reference to you deleted or blocked in our user database.

Please note that while any changes made to your account will be reflected in active user databases instantly, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations or where we otherwise reasonably believe that we have a legitimate reason to do so. We reserve the right to retain any information reasonably necessary to appropriately document our business activities and for archival and record retention purposes.

Disabling Cookies: Most web browsers allow you to exercise control over cookie files on your computer by erasing them‚ blocking them‚ or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. You can choose to browse our Site without accepting our Site’s cookies. These cookies allow us to recognize you from page to page‚ and they support your transactions with us. Without these cookies enabled‚ you may not be able to complete a purchase or take advantage of certain Site features.

Do Not Track Disclosures: No action is taken in response to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party web sites or online services. Although we may use Google Analytics and other third party tracking tools on this Site, we are not aware if third parties collect personally identifiable information about an individual consumer’s online activities when a consumer uses our Site.

Children

We do not intend, and this Site is not designed, to collect Personal Information from children under the age of 13. If you are under 13 years old, you should not register for our services or otherwise provide information on our Site.

Your California Privacy Rights

Companies that collect personally identifiable information from California residents and disclose such information to third parties for marketing purposes must, in response to a request by a consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a consumer may opt-out of having their information shared with third parties. We have elected the second option and you may request that your personally identifiable information not be shared with third parties by sending your request, including your full name, email address and postal address to: Elder Depot, 67 Buck Rd, Suite B25 Huntingdon Valley, PA 19006. In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to dca@dca.ca.gov.

GDPR Compliance for European Union (EU) Residents

Elder Depot processes personal data both as a Processor and as a Controller, as defined in the new GDPR Guidelines issued on May 25, 2018. If you are a resident of the EU, you can contact us at any time to request access, corrections, or deletions of your personal information. If you have questions about Elder Depot’s collection and storage of data, please contact us at:

Elder Depot, 610 Old York Rd, Suite 400 Jenkintown, PA 19046, United States

(800) 910-7790  or (215) 258-2200

service@elderdepot.com

The GDPR only applies to residents of the European Union (EU). If you are visiting our Site from outside of the United States (U.S.), please be aware that you are sending information (including Personal Data) to the U.S. where our servers are located. That information may then be transferred within the U.S. or back out of the U.S. to other countries outside of your country of residence, depending on the type of information and how we store it. These countries (including the U.S.) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy.

Third party websites

Elder Depot provides links to third party sites on various pages throughout our website. Please be aware that Elder Depot is not responsible for the privacy practices or policies of these third party websites. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked “to” or “from” our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Elder Depot has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Elder Depot, 610 York Rd, Suite 400 Jenkintown, PA 19046
Phone: 800-910-7790
service@elderdepot.com