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Shipping Policy

Get Your Order in Time for Christmas:

Orders placed before 2:00pm EST (Monday through Friday) typically ship on the same business day. Orders placed after 2:00pm EST will ship by the following business day. Business days are Monday through Friday and do not include weekends or national holidays.

  • Last Day for Free Ground Shipping: **December 18, 2023
  • Last Day for 3-Day Select Shipping: December 19, 2023
  • Last Day for 2-Day Freight Shipping: December 20, 2023
  • Last Day for Next Day Delivery: December 21, 2023 by 2PM EST

    ** There are some exceptions to the last day for Free Ground Shipping:
    Orders can still arrive before Christmas when placed after December 18th, depending on your location to the shipping warehouse.
    For specific delivery date information or to expedite your order, please contact Customer Service at (800) 910-7790, Monday through Friday from 9am-9pm EST.

    • FREE Ground Shipping on all orders over $50.00 within the Contiguous 48 States
    • Elder Depot ships most orders by the same business day if placed by 2pm EST.
    • Business days are Monday through Friday. We do not ship on Saturday, Sunday, or National Holidays.
    • Standard Ground shipments generally arrive within 1-5 business days after your order is shipped, depending on your location to the shipping warehouse.
    • Orders are normally shipped without signature required unless requested. To request a signature required for your order, please contact customer service at (800) 910-7790. A $4.95 fee applies per package for signature requests. Once your package has been marked as delivered by the courier (UPS, FedEx, USPS, etc), responsibility of the package and contents are immediately transferred to the buyer.
    • Orders cannot be cancelled if they have already been picked and allocated at the warehouse or shipped. Refused items will be handled in the same manner as a standard return under our current return policy and a 15% restocking fee will apply.
    Most packages ship with UPS or FedEx, which requires a valid street address; however, some smaller packages may be shipped with the U.S. Postal Service. We use warehouses throughout the U.S. that give us the ability to ship from various locations. In all cases, we will select the location closest to your shipping zip code that has the item(s) in stock, so that you will receive your shipment as quickly as possible. If more than one order is placed shipping to the same location, orders may ship together in one box and include separate packing slips.

    Shipping Delays: Please be aware that while we try to ensure all packages are shipped out in a timely manner, shipping delays by the couriers (UPS, FedEx, USPS, etc) due to weather, Covid, or other circumstances can happen while a package is in transit that is out of our control. If you require assistance with an extended delay on the delivery of your package, please contact customer service at (800) 910-7790.

    Shipping Rates:

    ALL Orders Over $50.00 within the Contiguous 48 States are eligible to receive FREE Ground Shipping (No Excluded Items!)

    • Order subtotal of $0.01 to $24.99: Flat Shipping Rate of $7.95
    • Order subtotal of $25.00 to $49.99: Flat Shipping Rate of $9.95
    • Order subtotal of $50.00 and More: FREE Shipping

    UPS and FedEx are our standard courier services; however, we may sometimes elect to use the U.S. Postal Service and other major US carriers for certain shipments. In all cases, your chosen shipping time frame will be matched (i.e. overnight would still be overnight) and you will never be charged more than the rate which was quoted.

    Shipping Methods:

    Ground Shipping
    Shipment will generally arrive within 1-5 business days after order is shipped (Monday through Friday).
    Transit time depends on your location to the shipping warehouse. Please be aware that shipping delays by couriers can happen (eg. weather, covid, etc) which are beyond our control.

    3-Day Select
    Shipment will arrive 3 business days after order is shipped.
    Example: Your order ships 3-Day on Wednesday - it will arrive by Monday.

    2-Day Freight
    Shipment will arrive 2 business days after order is shipped.
    Example: Your order ships 2-Day on Thursday - it will arrive by Monday.

    Next Day Delivery
    Shipment will arrive 1 business day after order is shipped.
    Example: Your order ships with Next Day on Friday - it will arrive by Monday.

    Expedited Shipments (Rush Delivery Options):

    • Expedited Shipments are NOT eligible for Free Shipping.
    • Packages are generally shipped by the next business day; business day refers to Monday through Friday and does not include Saturdays, Sundays, or National Holidays.
    • Orders received after 1:00pm EST Friday or over the weekend will generally be shipped the following Monday.
    • Items that include batteries are not eligible for expedited shipping as batteries are restricted from air shipments.

    Tracking Orders:

    All orders are assigned tracking numbers after they have been shipped. Your tracking number will be sent to your e-mail address on file. You can quickly track your order by clicking on the link in your e-mail. You can also track your packages by going to your account link on our web site or by calling our customer service department at (800) 910-7790 during business hours. Please refer to the shipping times listed above to determine the appropriate time of delivery.

    Cancellation of Orders:

    Orders cannot be cancelled if they have already been allocated at the warehouse or shipped. Our standard return policy applies to all refused items. Items that are refused by the recipient will incur a 15% standard restocking fee not to exceed the original and return shipping charges incurred on the shipment. Shipping charges, if applied, are non-refundable for refused shipments.

    U.S Territories & International Orders

    Shipments to Alaska, Hawaii, Puerto Rico:

    Orders can be placed online 24 hours a day using our secure online ordering system. Please note that shipments to Alaska, Hawaii, and Puerto Rico are not eligible for free shipping. Shipping rates will be displayed in your shopping cart once a valid zip code has been entered into the system. Shipping Rates are available through the "view cart" page once items have been added to your shopping cart and you have entered in your zip code at the bottom of the page. You can also view shipping rates by completing the online registration form.

    Shipments to Alaska, Hawaii, and Puerto Rico can take up to 10 business days for delivery. More rural areas can experience greater delays.

    Shipping rates in the system are auto-calculated by a UPS algorithm that tries to determine the weight, size, and number of possible packages in your shipment. To obtain a more accurate quote for shipments to Hawaii, Alaska, and Puerto Rico, we recommend you contact customer service at (800) 910-7790 who will be able to contact the warehouse to compare different courier rate options and provide the lowest shipping rate for your order.

    Shipments to International Destinations:

    At the present time, we are not shipping any orders outside of the United States.

    Backorders:

    Customers will be notified of items on backorder as soon as possible. Backordered items will be shipped separately when available, at no extra cost. We will send you an e-mail notification with your tracking number once the backordered item ships. Items on backorder can be cancelled at any time prior to shipment by contacting our customer service department at [email protected] or by calling (800) 910-7790.

    Elder Depot reserves the right to modify our shipping policy in the future. Any modifications will be posted on our web site for review.